١. المقدمة

مرحباً بك في دليلك ("نحن" أو "خدمتنا"). توضح سياسة الخصوصية هذه كيفية جمعنا واستخدامنا والكشف عن معلوماتك وحمايتها عند استخدام تطبيقنا المحمول والخدمات ذات الصلة (مجتمعة، "الخدمة"). نحن ملتزمون بحماية خصوصيتك وضمان أمان معلوماتك الشخصية.

باستخدام خدمتنا، فإنك توافق على جمع واستخدام المعلومات وفقاً لسياسة الخصوصية هذه. إذا كنت لا توافق على ممارساتنا، يرجى عدم استخدام خدمتنا.

٢. المعلومات التي نجمعها

٢.١ المعلومات الشخصية

قد نجمع الأنواع التالية من المعلومات الشخصية:

• معلومات الحساب: الاسم، عنوان البريد الإلكتروني، رقم الهاتف، ومعلومات الملف الشخصي
• معلومات السفر: تفاصيل جواز السفر، الجنسية، تاريخ الميلاد، وتفضيلات السفر
• معلومات الحجز: تفاصيل الحجز، معلومات الدفع، وتاريخ السفر
• بيانات التواصل: الرسائل، المراجعات، واستفسارات الدعم

٢.٢ المعلومات المجمعة تلقائياً

• معلومات الجهاز (نوع الجهاز، نظام التشغيل، معرفات الجهاز الفريدة)
• بيانات الاستخدام (تفاعلات التطبيق، المميزات المستخدمة، الوقت المقضي)
• بيانات الموقع (بإذنك)
• بيانات السجل (عنوان الـ IP، أوقات الوصول، أعطال التطبيق)

3. Third-Party Services

3.1 Authentication Services (Auth0)

We use Auth0 to manage user authentication and account security. Auth0 may collect and process your login credentials, authentication tokens, and related security information. Auth0's privacy practices are governed by their own privacy policy, which you can review at https://auth0.com/privacy.

3.2 Hotel Data Services (Wego)

We partner with Wego to provide hotel search and booking services. When you search for or book accommodations through our app, certain information may be shared with Wego, including:

• Search preferences (destination, dates, number of guests)
• Booking details (hotel selection, guest information)
• Payment information (processed securely through authorized payment processors)

Wego's privacy practices are governed by their privacy policy, available at their website.

4. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our travel booking services
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Booking Services: To process hotel and flight bookings, manage reservations, and facilitate payments
• Personalization: To customize your experience and provide relevant travel recommendations
• Communication: To send booking confirmations, travel updates, and important service notifications
• Analytics: To analyze usage patterns and improve our app functionality
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With trusted third-party partners (like Wego and Auth0) to provide our services
• Hotels and Airlines: Necessary booking information to complete your reservations
• Payment Processors: Secure payment information to process transactions
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice to users)
• Consent: With your explicit consent for specific purposes

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure payment processing through certified providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request a copy of your data in a machine-readable format
• Withdrawal: Withdraw consent for processing where consent is the legal basis
• Objection: Object to certain types of processing of your personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specific retention periods depend on the type of information and the purpose for which it was collected:

• Account Information: Retained while your account is active and for a reasonable period after deletion
• Booking Records: Retained for up to 7 years for legal and tax compliance purposes
• Communication Data: Retained for customer service purposes and as required by law
• Usage Data: Aggregated and anonymized data may be retained indefinitely for analytics purposes

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Certification schemes and codes of conduct

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Effective Date" at the top of this Privacy Policy
• Sending you a notification through the app or email for material changes

You are advised to review this Privacy Policy periodically for any changes. Changes become effective immediately upon posting.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: