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Terms of Service

Last Updated: January 2025

1. Introduction

Welcome to Daleelik, a travel booking platform operated by Daleelik Company. These Terms of Service ("Terms") govern your use of our mobile application and related services (collectively, the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Our Services

Daleelik provides a platform for booking travel accommodations and flights. We act as an intermediary between you and accommodation providers, airlines, and other travel service providers.

Our services include:

  • Accommodation search and booking
  • Flight search and booking
  • Booking management and customer support
  • Payment processing and transaction management

3. User Accounts

To use certain features of our Service, you must create an account and provide accurate, current, and complete information.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify us immediately of any unauthorized use of your account or any other breach of security.

4. Booking and Payments

All bookings are subject to availability and confirmation by the service provider. Prices displayed are subject to change until booking is confirmed and payment is processed.

Payment is required at the time of booking. We accept various payment methods including local Libyan payment systems and international payment options.

All prices are displayed in the applicable currency and include applicable taxes and fees unless otherwise specified.

5. Cancellation and Refunds

Cancellation and refund policies vary depending on the service provider and type of booking. These policies are clearly displayed during the booking process.

Refunds, when applicable, will be processed according to the specific terms of your booking and may be subject to cancellation fees.

We reserve the right to cancel bookings in cases of fraud, technical errors, or other exceptional circumstances.

6. User Conduct

You agree not to use the Service for any unlawful or prohibited activities, including but not limited to:

  • Providing false or misleading information
  • Violating any applicable laws or regulations
  • Interfering with or disrupting the Service
  • Attempting to gain unauthorized access to our systems

7. Limitation of Liability

To the maximum extent permitted by law, Daleelik shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service.

Our liability is limited to the amount you paid for the specific service that gave rise to the claim.

8. Privacy

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy.

By using our Service, you consent to the collection and use of your information as described in our Privacy Policy.

9. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our website and in our mobile application.

Your continued use of the Service after any such changes constitutes your acceptance of the new Terms.

10. Contact Information

If you have any questions about these Terms, please contact us:

Email: info@daleelik.com

Phone: +218941014712

Address: End of Medical Equipment Street, before Haraba Intersection, Ben Ashour Street, Tripoli, Libya

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